By accessing or using qtrl ("the Service"), operated by Solidini, registered in the Netherlands (Chamber of Commerce number: 97133981), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.
qtrl provides AI-powered browser testing and test automation services. The Service includes:
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.
Organizations can invite members with different roles (owner, admin, member). Organization owners are responsible for managing member access and ensuring compliance with these Terms.
You agree not to:
For detailed acceptable use guidelines, see our Acceptable Use Policy.
The Service is not designed or intended for use in high-risk activities where failure could lead to death, personal injury, or severe environmental damage, including but not limited to the operation of nuclear facilities, air traffic control, life support systems, or weapons systems. You agree not to use the Service for any such purposes.
Unless we have explicitly agreed otherwise in writing, you must not submit sensitive data categories to the Service, including but not limited to: health or medical data, financial account numbers (credit cards, bank accounts), government-issued identification numbers, biometric data, data of children under 16, or any data classified as "special categories" under GDPR Article 9. The Service is not designed to meet the compliance requirements for processing such data, and we accept no liability for sensitive data submitted without prior written agreement.
The Service and its original content, features, and functionality are owned by qtrl and are protected by international copyright, trademark, and other intellectual property laws.
You retain all rights to the test data, configurations, and content you create using the Service ("Customer Data"). By using the Service, you grant us a limited license to use, store, and process your Customer Data solely to provide the Service.
If you provide feedback or suggestions about the Service, we may use that feedback without restriction or obligation to you. We will not publicly identify you as the source of any feedback without your permission.
Certain features of the Service require payment of fees. You agree to pay all applicable fees as described at the time of purchase. Fees are due within 30 days after the invoice date unless otherwise stated. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Paid subscriptions automatically renew for successive periods equal to the initial subscription term unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term. We will send a renewal reminder at least 30 days before each renewal date.
All fees are non-refundable except as required by law, as explicitly stated in your subscription agreement, or as otherwise provided in these Terms (such as termination for uncured breach or unresolved warranty claims).
We reserve the right to modify pricing with 30 days' notice. Price changes will take effect at the start of your next renewal period. Continued use after price changes take effect constitutes acceptance of the new pricing.
If you dispute any invoice in good faith, you must notify us in writing within the payment period, providing reasonable detail about the basis for the dispute. The parties will work together in good faith to resolve the dispute within 15 business days. You are not required to pay disputed amounts during this discussion period, but all undisputed amounts remain due and payable on time.
All fees are exclusive of applicable taxes (including VAT, sales tax, and similar levies). You are responsible for paying all such taxes, excluding taxes based on our net income.
"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Your Customer Data is considered your Confidential Information.
Each party agrees to: (a) use the other party's Confidential Information solely for the purposes of this agreement; (b) not disclose Confidential Information to third parties without the disclosing party's prior written consent, except to employees, contractors, and agents who need to know and are bound by confidentiality obligations at least as protective as these; and (c) protect Confidential Information using at least the same degree of care it uses for its own confidential information, and no less than reasonable care.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known by the receiving party before disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the receiving party without reference to the Confidential Information.
A party may disclose Confidential Information if required by law or legal process, provided it gives reasonable advance notice (where permitted) and cooperates with the disclosing party to obtain confidential treatment.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to our data practices as described in the Privacy Policy.
Where we process personal data on your behalf, the terms of our Data Processing Agreement apply.
We may collect and use aggregated, de-identified usage data (such as feature usage patterns, performance metrics, and error rates) for operating, improving, and supporting the Service and for other lawful business purposes. Any usage data shared externally will be aggregated and de-identified so that it cannot be linked to you or your organization.
The Service integrates with third-party services including but not limited to:
Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the practices of third-party service providers or how they handle your Customer Data once it leaves our Service.
We provide technical support for the Service via email at support@qtrl.ai during business hours (Central European Time, Monday through Friday, excluding Dutch public holidays). We will use commercially reasonable efforts to respond to support requests within two business days. Support scope, response times, and availability may vary by subscription plan.
We target 99.9% monthly uptime for the Service, measured as the percentage of minutes the Service is available in a calendar month, excluding scheduled maintenance windows. If we fail to meet this target in any given month, affected customers on paid plans may request a service credit equal to 5% of that month's fees for each full 1% below the target, up to a maximum of 30% of that month's fees. Credit requests must be submitted within 30 days of the affected month.
We may perform scheduled maintenance with at least 48 hours' advance notice when possible. Emergency maintenance to address security vulnerabilities or critical issues may occur without prior notice. Scheduled maintenance windows are not counted against uptime calculations.
We may temporarily suspend your access to the Service if: (a) your account is more than 30 days overdue on payment; (b) you breach the Acceptable Use Policy; or (c) your usage poses a risk of material harm to the Service or other users. Where practicable, we will provide prior notice before suspension. Access will be restored promptly once the issue is resolved.
We warrant that the Service will perform materially as described in our published documentation during your subscription term. If you believe the Service does not conform to this warranty, you must notify us within 30 days of discovering the issue. We will use commercially reasonable efforts to correct the non-conformity within 30 days of receiving your notice. If we are unable to correct the issue within that period, you may terminate the affected subscription and receive a pro-rata refund of any pre-paid, unused fees.
Each party warrants that: (a) it has the legal authority to enter into these Terms; and (b) it will not knowingly introduce viruses, malware, or other harmful code into the Service.
EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE WARRANTIES IN THIS SECTION DO NOT APPLY TO ISSUES ARISING FROM THIRD-PARTY SERVICES, YOUR MISUSE OF THE SERVICE, OR USE IN VIOLATION OF THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
Each party's total aggregate liability arising out of or related to these Terms shall not exceed the amounts paid or payable by you to us in the 12 months preceding the first incident giving rise to the claim.
The limitations in Sections 12.1 and 12.2 do not apply to: (a) either party's indemnification obligations under Section 13; (b) breaches of confidentiality obligations under Section 7; (c) either party's infringement of the other party's intellectual property rights; or (d) liabilities that cannot be limited under applicable law.
We will defend you against any third-party claim alleging that your authorized use of the Service infringes that third party's intellectual property rights, and we will indemnify you against any damages finally awarded or settlements we approve. If such a claim is made or is likely, we may, at our option: (a) procure the right for you to continue using the Service; (b) modify or replace the infringing part of the Service without materially reducing its functionality; or (c) if neither (a) nor (b) is commercially reasonable, terminate your subscription and refund any pre-paid, unused fees.
This indemnification does not cover claims arising from: (a) modifications you make to the Service; (b) your combination of the Service with non-qtrl products or services; (c) your use of the Service in violation of these Terms; or (d) your continued use after we have notified you to stop due to an infringement concern.
You will defend us against any third-party claim arising from: (a) your Customer Data; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your use of the Service in violation of applicable law. You will indemnify us against any damages finally awarded or settlements you approve.
The indemnified party must: (a) promptly notify the indemnifying party of the claim (delayed notice only reduces obligations to the extent it causes actual prejudice); (b) give the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate in the defense with its own counsel at its own expense. No settlement requiring the indemnified party to admit fault or take action may be agreed without its prior written consent.
You may terminate your account at any time through the account settings or by contacting us. If you terminate mid-subscription, you will not receive a refund for the remaining term unless otherwise required by applicable law.
We may terminate or suspend your account if you materially breach these Terms and fail to cure the breach within 30 days after we provide written notice specifying the breach. We may terminate immediately, without a cure period, in cases of illegal activity, repeated breaches, or where a breach poses an immediate threat to the security or integrity of the Service or other users.
Either party may terminate these Terms immediately upon written notice if the other party: (a) ceases to operate without a successor; (b) files for or is subject to bankruptcy, receivership, or insolvency proceedings that remain undismissed for 60 days; or (c) makes a general assignment for the benefit of creditors. Upon termination under this section, we will refund any pre-paid fees for the unused portion of the subscription term.
During your subscription, you may export your Customer Data at any time through the Service's available export features. After termination or expiration, we will make your Customer Data available for export for 30 days. After this 30-day period, we will delete your Customer Data in accordance with our data retention policies, unless retention is required by applicable law.
Upon termination, your right to use the Service ceases immediately. The following sections survive termination: Confidentiality (Section 7), Usage Data (Section 8.3), Warranties disclaimers (Section 11.3), Limitation of Liability (Section 12), Indemnification (Section 13), Data Export (Section 14.4), Dispute Resolution (Section 17), and General Provisions (Section 20). Any amounts owed before termination remain due and payable.
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, and denial-of-service attacks ("Force Majeure Event").
The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact. If a Force Majeure Event materially affects the Service for more than 30 consecutive days, either party may terminate the affected subscription upon written notice, and we will refund any pre-paid fees for the unused portion of the subscription term.
We offer a free tier of the Service with limited features and usage allowances. The free tier is provided for evaluation and light usage purposes. We reserve the right to modify, limit, or discontinue the free tier at any time with 30 days' notice. The SLA uptime target and service credits described in Section 10 do not apply to the free tier.
We may offer time-limited free trials of paid features. Trials are provided for internal evaluation only. Unless you subscribe to a paid plan before the trial ends, your access to trial features will be discontinued at the end of the trial period. Your Customer Data created during the trial will remain accessible on the free tier, subject to free tier limitations.
We may make beta or early-access features available to you. Beta features are provided "as is" without any warranty, indemnification, SLA, or support obligations. Beta features may be incomplete, contain bugs, or change without notice. Our total liability for beta features shall not exceed EUR 100. Either party may discontinue use of beta features at any time. We may collect additional usage data and feedback related to beta features to improve the Service.
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands. For consumer contracts within the EU, consumers may also bring proceedings in their country of residence.
EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Neither party may publicly announce or reference this agreement or the other party's name, logo, or trademarks without the other party's prior written consent, unless required by law.
We reserve the right to modify these Terms at any time. We will notify you of material changes at least 30 days in advance via email or through the Service. Material changes will take effect at the start of your next renewal period. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree with the changes, you may terminate your subscription before they take effect.
With notice to you, we may modify our support practices, SLA parameters, or security measures to reflect new features, changing industry practices, or regulatory requirements. Such modifications will not be retroactive and will not materially decrease our overall obligations to you during your then-current subscription term.
These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and qtrl regarding the Service, and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, it will be limited to the minimum extent necessary so that the remaining provisions will remain in full force and effect.
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Waivers must be in writing and signed by the waiving party.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, with notice to you. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
These Terms do not confer any rights or remedies on any third party other than the parties to these Terms and their permitted successors and assigns.
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in any country subject to a government embargo or designated as a "terrorist supporting" country, and that you are not listed on any government list of prohibited or restricted parties.
Notices under these Terms must be sent to the addresses specified in the Contact Information section. Notices are deemed given upon personal delivery, one business day after sending by overnight courier, or upon confirmation of receipt when sent by email. We may also send operational notices through the Service interface.
For questions about these Terms, please contact us at:
Company: Solidini
Address: Vestingsmuur 10, 3991RX Houten, Netherlands
KvK Number: 97133981
BTW Number: NL005250184B27
Email: legal@qtrl.ai
